Shopmetrics' mission is to help our clients and constituents improve business performance through service excellence. We are committed to serving the mystery shopping industry and other service improvement related industries around the globe by providing comprehensive enterprise-class software solutions and service excellence methodologies and concepts.

Shopmetrics' vision is to become the vendor of choice for customer service and quality evaluation software. The data collection process should be able to constantly adapt to changes and consistently provide business value. We empower decision makers by providing real-time, accurate, and reliable data. Shopmetrics helps mystery shopping and marketing research companies of any size better manage strategic assets such as: information, business processes, and people using our online suite of integrated tools. We provide tools for online and offline data collection, storage, delivery, and analysis and take it one step further by giving our clients more control and insight into their mission critical daily operations. This translates in the ability to better understand and reduce bottlenecks, meet deadlines, identify best shoppers, create optimal routes, and provide the end clients with more qualitative analysis and knowledge about their business rather than just data. We accomplish this using a secure, integrated platform deployed over the web that is equipped with automated workflow services for survey generation, scheduling, data collection, validation, analysis, and reporting.