From managing customer and employee feedback to converting unhappy customers into loyal ones, ShopMetrics 2009 Enterprise offers the complete solution for collecting, processing, tracking and handling customer feedback.
Our Enterprise Feedback Management system enables deployment across the enterprise, providing decision makers with important data for increasing customer satisfaction, loyalty and lifetime value. We provide workflow process with user roles and permissions, to ensure consistent survey quality and enforces respondent privacy and IT security policies. Departments within an organization can collaborate on feedback initiatives, sharing results and gaining insights that enable the organization to listen, learn, react and anticipate to the needs of their key stakeholders.
Contact our team or get enrolled in the ShopMetrics Empower program designed to get our clients exposed and trained in the most contemporary concepts and trends in quality and service evaluation and improvement.