Is your mystery shopping program still just a mystery shopping program? Is your customer and employee feedback gathering still just a customer and employee feedback gathering? You can measure performance, but can you effectively drive change? What is that your clients ultimately need?
The concept and new vision behind ShopMetrics 2013 Enterprise is built around the ultimate objective: helping your clients boost sales and customer loyalty through service excellence.
ShopMetrics 2013 Enterprise delvers all the tools you need to drive change and develop service excellence culture in your organization in one integrated platform for your ultimate productivity and highest return on investment.
Contact our team or get enrolled in the ShopMetrics Empower program designed to get our clients exposed and trained in the most contemporary concepts and trends in quality and service evaluation and improvement.