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A "World-Ready" Platform
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The ShopMetrics platform offers a vast array of globalization and internationalization options that makes our product perfect for multinational operations. Some system highlights include:
- Multilingual support for any language throughout the system
- Support centers in USA and Europe provide around the clock coverage of your operations.
- Utilized by mystery shopping providers in North and South America, Europe, Asia and Australia for over 9 years.
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Shopper Grading Portal |
Allow your shoppers to see a detailed breakdown of their grades online anytime.
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| Client Login and Security Import |
Take complete control of security in your database. Import your clients' entire security structure in minutes.
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| Reports Visibility |
You can now make even the most demanding client happy. Pick and choose what reports your each user sees.
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| Automatic Job Notification Emails |
Free up your schedulers to focus on more difficult locations. ShopMetrics provides you with fully customizable email functionality to notify your shoppers of available shops, as well as those that have been assigned to them. We have replaced the most common emails with automatic event based emails.
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| Executive Dashboard |
The 'Executive Dashboard' is an operations management tool intended for use by system administrators and project managers. This dashboard allows users to monitor the life-cycle of client surveys via simple interactive graphs. Regular monitoring of the dashboard can not only help ensure the timely completion of your clients' surveys but also help identify delays between the shoppers submitting completed surveys and the delivery of those surveys to your clients.
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| Message center |
Post important notes to clients, shoppers or internal staff with the Message Center.
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| Extended Shopper Profile |
The extended shopper profile gives you unlimited capability to customize your shopper registration and profile.
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| Searchable Shopper Database |
A powerful yet easy to use shopper search interface allows you to browse through your shopper database by a virtually endless combination of over 100 search fields.
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| Shopper Testing & Certifications |
ShopMetrics provides system administrators with the ability to setup custom certification tests for shoppers. Certifications can be used to pre-qualify shoppers for specific mystery shopping opportunities to help ensure that only the best, most knowledgeable shoppers are assigned shopping opportunities.
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| Custom Client Properties |
ShopMetrics provides you with the ability to create and manage client properties that can be used to segment report data based upon the individual client needs. Rather than forcing all of your clients into viewing reports based upon fixed region and district fields, give your client report filtering and grouping that is tailored to meet their needs.
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| Automatic Email Delivery of Completed Surveys to Your Clients |
Create and manage export definitions that can assist you with automatic delivery of completed surveys to your clients. Each client can have their own export definition, allowing you to customize email content and delivery times to meet each client's individual needs.
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| Flexible Survey Scoring |
ShopMetrics` question editor allows you to create a virtually endless number of answer groups and answer point values for the surveys you create. You can even take advantage of multiple-select and bonus/penalty questions.
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| Shopper Worksheet View |
Your shoppers have the ability to view and print a basic copy of a survey that has been assigned to him/her. This condensed version of the survey form allows your shoppers to take the survey on the road with them, so they can fill out the critical information while it is still fresh in their minds.
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| Multimedia Shop Summaries |
An open HTML format for shop summaries allows you to add document, image, and video/audio links to your survey summaries. Provide your shoppers with the information they need to get the shop completed right the first time.
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| PocketPC and Desktop Client |
ShopMetrics allow your shoppers to access and fill out their assigned surveys from virtually anywhere, even in places where they can`t access the internet. Downloading and installing MobiAudit™ desktop or PocketPC versions, shoppers can sync MobiAudit™ with your online ShopMetrics database while connected to the internet and then venture out into the world.
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| Tailor Your Own Shopper Grading System |
Create and maintain a grading system that is relevant to your business and that is meaningful to your schedulers.
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| Automatic Scheduling Assistance |
Create predefined shopper profiles to assist with survey scheduling. Shoppers who match the profile criteria can be permitted to self-assign specified shops or restricted from applying for particular assignments.
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| Supports Survey File Attachments |
ShopMetrics allows shoppers to upload documents and images directly within surveys. File can not only be attached at the bottom of the survey form, but also attached to specific questions on your surveys. As well, photos and other image files are displayed directly on the screen and when printing.
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| Media Explorer |
ShopMetrics provides you and your clients with an interface to search and browse all of the file attachments at once, without having to open individual surveys to access them.
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| Location-Specific Instructions |
Not only can you provide standard summary information to the shopper that has been assigned a shop, but you can also include summary information that is specific to the location that has been assigned to the shopper.
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| Survey Packaging |
Use survey packaging to group together multiple surveys that are part of the same visit, or perhaps attach a less desirable shop to a more popular one. Packaging bundles the multiple surveys together so that they are distributed and tracked as a single assignment in your ShopMetrics database.
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| Assignment Acknowledgement |
Enable the assignment acknowledgement feature to requiring that your shoppers log into your database and click the "Accept Assignment" button before completing an assignment.
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| Client Dashboard |
The Client Dashboard provides your clients with an at-a-glance, graphical view of their survey results. Each user can position and configure individual snippets on the dashboard to best meet their individual needs. Additionally, users can use the standard search interface to filter the information that is displayed on the dashboard.
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| RFA - Request for Action |
Provide your clients with an online interface for reporting problems with particular surveys. RFAs are tracked and easily accessible online, directly within your ShopMetrics database. The ability to create and RFA can be enabled or disabled for individual client users.
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| Pay Information Tracking and Export |
ShopMetrics includes a built in pay module to help you track base pay and reimbursable information for your shoppers. You can then download pay information in a readily available "QuickBooks" format, or request that a custom format be created for you.
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| Internal Job Board |
The Open Opportunities job board allows you to post available shops to your database of shoppers. Shoppers can then apply for the assignments and have their application reviewed and approved by your schedulers before the survey and the related assignment are given to the shopper.
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| Advanced Rules and Scripting for Surveys and Questions |
While ShopMetrics has a number of built in rules and events to help ensure your shoppers fill out surveys properly, each survey and question can be tailored to meet a specific need.
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