Help your clients dramatically increase the return on investment of their traditional staff training programs. Leverage the ActivTraining™ methodology and get a simple, easy to implement and fully automated staff training solution.
Staff training is one of the most important factors for delivering excellence in customer service. As such it is a fundamental driver for organizational performance and profitability.
Unfortunately, no matter how good your in-person training or e-learning program is, its effect declines exponentially over time, due to factors outside the organization's or trainer's control.
ShopMetrics 2013 Enterprise now fully implements the ActivTraining™ concepts and methodologies in our platform. ActivTraining™ is a methodology that targets the weakest aspect of the traditional learning/training programs - the knowledge retention - and offers a solution to the forgetting problem by upgrading the traditional learning/training concepts.
The ActivTraining™ objective is to define a process and a framework that is:
- Simple and easy to implement
- Oriented to the immediate/quick results (the traditional learning programs focus on the knowledge buildup over time)
- Can be fully used as a standalone training tool by organizations that cannot implement a formal regular training program for some reason
From financial standpoint the objective is to minimize the risk of the investment and enable the implementation in any organization regardless its size.
From personnel standpoint, the main objective is to make the employee an active participant in the training process.
- The ActivTraining™ methodology can be applied at any organizational level, but delivers its best results at the entry-level and lower-level positions, where the large number of employees and staff turnover make it much more cost efficient compared to the traditional training.
- The investment risk is minimized, as the automation allows low-cost implementation
- The effect sought is: "Results now"
- Provides the objective means to link pay to performance (the performance is measured by the test results)
- Makes the company customer service standards and operational procedures (or the "rules of the game") clearly set and stated and easily available to the employees
Contact our team or get enrolled in the ShopMetrics Empower program designed to get our clients exposed and trained in the most contemporary concepts and trends in quality and service evaluation and improvement.