Account Manager

THE COMPANY:
Shopmetrics, Inc. has been in the IT services and software market for over 5 years now. We offer next generation of customer service and quality evaluation software. The software of the past helped companies enhance and streamline operations. This is not enough, companies are demanding more from their IT provider.

Shopmetrics' mission is to help our clients and constituents improve business performance through service excellence. We are committed to serving the mystery shopping industry and other service improvement related industries around the globe by providing comprehensive enterprise-class software solutions and service excellence methodologies and concepts.

Shopmetrics' vision is to become the vendor of choice for customer service and quality evaluation software. The data collection process should be able to constantly adapt to changes and consistently provide business value. We empower decision makers by providing real-time, accurate, and reliable data.

THE POSITION:
The Account Manger is a key member of the Shopmetrics client support team and will be responsible for working with clients with requests, training, assist with project implementations along with additional client support work . The account manager will interface with customers via email, over the phone, and possibly during trade conferences. Strong writing and interpersonal skills, along with attention to fine details are very important for this position.

Responsibilities include:
• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Provide training to clients in the use of the Shopmetrics platform and related software
• Identify and correct or advise, on operational issues in client systems.
• Perform and assist with creation of system documentation
• Work with Excel spreadsheets to manipulate and view data, including Pivot Tables
• Complete Trouble Tickets
• Complete Bug Reports
• Test new software features before release to clients
• Report authoring and design

Qualifications:
• IT Experience Preferred
• PC skills, including Microsoft Office (i. e. Word, Excel) required
• Availability to start within two weeks after offer made/accepted, preferred
• Understanding of databases
• Able to promptly answer support related email, phone calls and other electronic communications.
• Self motivated, detail-oriented and organized.
• Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills

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