Shopmetrics, Inc. has been in the IT services and software market for over 10 years now. We offer next generation of customer service and quality evaluation software. The software of the past helped companies enhance and streamline operations. This is not enough, companies are demanding more from their IT provider.
Shopmetrics' mission is to help our clients and constituents improve business performance through service excellence. We are committed to serving the mystery shopping industry and other service improvement related industries around the globe by providing comprehensive enterprise-class software solutions and service excellence methodologies and concepts.
Shopmetrics' vision is to become the vendor of choice for customer service and quality evaluation software. The data collection process should be able to constantly adapt to changes and consistently provide business value. We empower decision makers by providing real-time, accurate, and reliable data.