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We enable organizations to achieve excellence in quality-of-service and experience management.

Experience the NEXT-generation platform for quality-of-service and experience management from Shopmetrics that will help you to close the quality management loop and achieve total business excellence through continuous improvement for sustainable growth.

The service excellence Platform:

  • Agent / Shopper Portal
  • Analytics and Business Intelligence
  • Project and Fieldwork Management
  • Action Management
  • Training, Certifications, Microlearning
  • Online Surveys
  • Survey Builder
  • Partner Collaborations Network
  • Mobile Platforms
  • GDPR and Personal Data Protection