ShopMetrics is revolutionizing the Mystery Shopping industry by offering the next generation of “mystery shopping” software. The software of the past helped companies enhance and streamline operations. This is not enough, companies are demanding more from their Mystery Shopping provider. The ShopMetrics platform was built with data analysis at mind from the very beginning.

ShopMetrics' mission is to optimize data collection processes and empower decision makers by providing real-time, accurate, and reliable data.

ShopMetrics' vision is to become the vendor of choice for “Mystery Shopping Software”. The data collection process should be able to constantly adapt to changes to the business and business processes to consistently provide business value. ShopMetrics will revolutionize the way data is analyzed as businesses shift away from purely operation-oriented paradigm to end to end process development by providing advanced analytics and true business intelligence.